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His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, said that the UAE offers the world an advanced model for governance centred on ensuring the happiness of its people and improving their quality of life.

Sheikh Mohammed’s comments came as he honoured winners of the second edition of the ‘Happiness and Positivity Medal’ in the presence of H.H. Sheikh Hamdan bin Rashid Al Maktoum, Deputy Ruler of Dubai and Minister of Finance; H.H. Lt. General Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of the Interior; H.H. Sheikh Mansour bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Presidential Affairs; Mohammad bin Abdullah Al Gergawi, Minister of Cabinet Affairs and the Future; Ohoud bint Khalfan Al Roumi, Minister of State for Happiness and Wellbeing, and a number of senior government officials.

"Focusing on customer happiness and providing an exceptional customer service experience is key to the success of government work. Successful government entities are those that encourage their employees to give their best, enhance a positive spirit and take initiatives to develop services that make people happy," His Highness added.

Sheikh Mohammed bin Rashid stressed the important role of positivity in making customers happy and inspiring employees to take the extra step in giving the customer a great experience.

"I congratulate the winners of these medals. I call upon them to keep up the good work and continue working with positivity. We want all government entities to be champions of positivity and happiness. The heads of all government entities should encourage this spirit and recognise everyone who goes the extra mile in serving people. The success of government entities is measured by the happiness of their customers," His Highness added.