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12 October

Maktoum bin Mohammed holds meeting with members of joint task forces created to enhance Dubai Government’s services

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H.H. Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai and First Deputy Chairman of the Executive Council of Dubai has stressed the importance of constantly improving the quality of integrated government services as part of the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, to simplify procedures for public services, and maintain high levels of responsiveness to customer needs.

He further stated that the priority given to developing integrated government services is also in line with the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, to ensure high levels of government excellence that makes Dubai a worldwide model for progress and development.

During a meeting with the joint task forces created to enhance Dubai Government’s services, he reviewed the end-to-end customer journey map for government services delivered through different channels and the various plans developed to enhance Dubai’s smart transformation.

Emphasising the value of collaboration, Sheikh Maktoum bin Mohammed said that instilling a strong sense of partnership and team spirit among government departments is necessary to create a new operating model that supports the development of future services.